Enterprise Customer Success Manager (AI Cybersecurity)

TL;DR

Enterprise Customer Success Manager (AI Cybersecurity): Manages a portfolio of existing hirify.global customers to maximize utility and grow Annual Recurring Revenue (ARR) through adoption and outcomes, with an accent on identifying upsell/cross-sell opportunities and facilitating renewals. Focus on conducting business reviews with executive leadership, managing customer escalations, and building strategic partnerships to develop tailored solutions.

Location: Hybrid, 3 days in office. Offices in Los Angeles, Phoenix, San Francisco, or Dallas, USA.

Salary: $100,000–$120,000 base plus commission

Company

hirify.global is a global leader in AI for cybersecurity that protects nearly 10,000 organizations from unknown threats using its proprietary AI.

What you will do

• Manage a portfolio of 30-40 existing hirify.global customers to maximize their utility and grow Annual Recurring Revenue (ARR).
• Conduct business reviews with client executive leadership and health checks on deployments.
• Present, discuss, and demonstrate hirify.global cyber threat defense solutions to CISOs and information security experts.
• Identify, nurture, and negotiate upsell and cross-sell opportunities.
• Ensure customers are set up for success and facilitate subscription renewals.
• Manage customer escalations to resolution, leveraging cross-functional teams.

Requirements

• Minimum 5 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
• Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals.
• Foundational understanding of cybersecurity concepts.
• Strong time management skills, self-motivation, and ability to work effectively as part of a team.
• Work authorization for the USA is required.

Culture & Benefits

• 100% medical, dental, and vision insurance for employees and dependents.
• Paid parental leave and pet insurance discount.
• Life insurance and commuter benefits.
• 401(k) retirement plan.
• Employee Assistance Program.