Client Delivery Manager (Fintech)

TL;DR

Client Delivery Manager (Fintech): Ensuring the successful delivery of services contracted by clients and fulfilling obligations within a technology, financial services, or SaaS environment with an accent on owning end-to-end client relationships, managing critical incidents, and advocating for client interests. Focus on orchestrating governance processes, coordinating with internal and external stakeholders, and driving client success with products and services.

Location: Hybrid role based in Chicago, US, with limited travel for client visits and team collaboration.

Salary: $150,000–$175,000 annually

Company

hirify.global fosters a collaborative, engaging, and inclusive environment, empowering associates to accomplish more while helping others.

What you will do

• Serve as the "face of hirify.global" to clients, collaborating with various internal teams involved in solution delivery.
• Take ownership of client relationships, including regular meetings and on-site visits to gather feedback and provide support.
• Promote hirify.global products while forming and strengthening relationships with existing client stakeholders.
• Triage client requests and initiatives, advocating for their importance and managing critical incidents to resolution.
• Supervise incident report production, coordinate post-mortems, and follow up on remediation efforts.
• Develop remediation plans, orchestrate governance processes, and report to senior management for mission-critical assignments.

Requirements

• 7+ years of experience in Client Delivery, Customer Success, Account Management, or Service Management roles within technology, financial services, or SaaS.
• Proven experience owning end-to-end client delivery and serving as the primary point of accountability for client outcomes.
• Strong client-facing experience, including regular interaction with senior and executive-level stakeholders.
• Demonstrated ability to manage complex, multi-stakeholder relationships across internal teams.
• Experience triaging and prioritizing client requests, incidents, and initiatives in fast-paced, mission-critical environments.
• Excellent communication, presentation, problem-solving, organizational, and decision-making skills.
• Bachelor’s degree in Business, Information Systems, Finance, or a related field, or equivalent practical experience.

Culture & Benefits

• Culture where the highest goal is to empower others to accomplish more.
• Dedicated to fostering a collaborative, engaging, and inclusive environment.
• Commitment to providing a workplace that empowers associates to be authentic and bring their best to work.
• Comprehensive benefit offerings available.
• Equal employment opportunities provided to all associates and applicants.
• Assistance and reasonable accommodations available during the application and hiring process.