Sr. AI Deployment Manager (AI)

TL;DR

Sr. AI Deployment Manager (AI): Leads the end-to-end delivery lifecycle of autonomous AI systems for enterprise customers with an accent on managing non-deterministic logic, complex multi-step reasoning, and cross-functional teams. Focus on scoping business processes into agentic skills, defining UAT for AI performance, and ensuring agent security and data privacy.

Location: Hybrid role (3 days per week) based in our Austin office, US.

Company

hirify.global is a leading AI-powered customer communications platform, transforming how businesses communicate with their customers with real-time, AI-driven insights.

What you will do

• Orchestrate cross-functional teams (FDEs, Architects, and Data Scientists) to deliver complex multi-agent systems.
• Map customer's manual business processes into structured agentic "Skills" and "Tasks."
• Lead "Safety Reviews" for deployments, ensuring agents have clear limits on their authority.
• Define the "Gold Dataset" for User Acceptance Testing and manage AI performance grading.
• Oversee the integration of agent tool-calling with connectors (CRM, ERP, Billing systems), ensuring security and data privacy.
• Partner with customer business leads for change management and value showcasing to increase adoption.

Requirements

• 5+ years in Technical Project Management, preferably in SaaS, CCaaS, or Enterprise AI.
• Strong AI Literacy, understanding concepts like "Context Windows," "Hallucination Rates," and "Inference Costs."
• Experience running sprints in environments where AI logic can be unpredictable.
• Ability to explain AI "mistakes" to non-technical customers and implement controls.
• Scrappy approach, taking full ownership and delivering measurable results under tight timelines.
• Contribution to a dynamic team culture focused on innovation and customer success.

Nice to have

• Project management certifications (PMP, CAPM, PRINCE2, PMI-ACP).
• Telephony stack knowledge (WebRTC, SIP, SBCs).
• Experience deploying chatbots or voice bots at >10K daily conversations.
• Contributions to open-source AI agent frameworks.

Culture & Benefits

• Collaborative team working toward a shared mission of making customers and employees successful.
• Continuous evolution, leveraging industry-leading AI to refine the platform and skills.
• Core values include Scrappy, Curious, Optimistic, Persistent, and Empathetic.
• Competitive benefits and perks, alongside a robust training program.
• Inclusive offices designed to cultivate collaboration and connection.
• Recognized as a certified Great Place to Work.