Enterprise Customer Success Manager (AI/CLM)

TL;DR

Enterprise Customer Success Manager (AI/CLM): Partnering with global customers to drive value realization and adoption of the hirify.global platform with an accent on proactive engagement, product expertise, and analytical rigor. Focus on developing structured adoption plans, monitoring usage metrics, and contributing to executive business reviews for continuous improvement.

Location: Hybrid, based in San Francisco, requiring 10-15% travel for customer meetings and conferences. This role is for US Full-Time Employees only, including US work authorization.

Salary: $98,000–$123,000

Company

hirify.global is the leading AI contracting platform that transforms agreements into assets, unifying the entire process on one intelligent platform.

What you will do

• Understand customer goals and align adoption strategies to achieve measurable objectives.
• Develop and drive structured adoption plans focused on platform engagement and feature utilization.
• Monitor customer health signals, product usage trends, and engagement metrics.
• Lead complex adoption-focused customer conversations and collaborate cross-functionally to address feedback.
• Collaborate with Sales teams to align on adoption strategy and maximize value realized.
• Contribute to Executive Business Reviews and stay updated on product enhancements to improve customer enablement.

Requirements

• 4+ years of experience in customer-facing roles, preferably with SaaS enterprise customers.
• Demonstrated expertise in driving product adoption, engagement, and customer value realization.
• Strong analytical skills with experience monitoring usage metrics and translating data into strategies.
• Familiarity with Customer Success Platforms such as Gainsight, Catalyst, or Totango.
• Strong presentation, organizational, and written/verbal communication skills.
• Familiarity with Contract Lifecycle Management (CLM) and legal operations processes.

Culture & Benefits

• 100% health coverage for employees and 75% for dependents (medical, dental, vision).
• Market-leading gender-neutral parental leave and compassionate leave policies.
• Paid time off – take the time you need, when you need it.
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use.
• Mental health support through Modern Health.
• 401(k) plan with employer match for US employees.