Manager, Partner Operations (Fintech)

TL;DR

Manager, Partner Operations (Fintech): Overseeing external partner performance and optimizing outsourced lending operations within financial services with an accent on SLA adherence, workflow design, and compliance. Focus on establishing governance frameworks, implementing scalable third-party support models, and driving efficiency through data-informed process improvements.

Location: Remote, US only (pay varies by US zone)

Salary: $111,700–$167,500 USD (Zone A)

Company

hirify.global is a corporation building technology to increase access to the global economy through various brands like Square, Cash App, and Bitkey, with Square Financial Services, Inc. serving as its bank.

What you will do

• Act as the primary point of oversight for outsourced partners supporting Lending Operations, ensuring high-quality results.
• Establish governance frameworks, including performance reviews, metric tracking, and escalation protocols.
• Collaborate with external teams to develop training programs, process documentation, and scalable systems.
• Lead operational reviews, using performance data to identify inefficiencies and implement improvements.
• Design and implement scalable workflows specifically for third-party support teams, aligning with business and compliance needs.
• Act as the liaison between internal stakeholders and external teams to streamline communication and coordination.

Requirements

• 5+ years of experience in Financial Services, with specific expertise in Lending Operations or related areas.
• Proven track record of managing outsourced team operations, including governance, SLA development, and performance monitoring.
• Experience in designing and optimizing workflows tailored to large-scale, third-party support models.
• Strong understanding of compliance and regulatory requirements for consumer lending.
• Demonstrated ability to interpret and leverage operational data for process improvements.
• Exceptional communication and stakeholder management skills.

Culture & Benefits

• Focus on building a more inclusive economy and workplace.
• Offers remote work flexibility.
• Comprehensive benefits including medical insurance, flexible time off, and retirement savings plans.
• Committed to an inclusive interview experience and provides reasonable accommodations.
• Values fairness and economic empowerment.