Enterprise AI Customer Success Manager (AI)

TL;DR

Enterprise AI Customer Success Manager (AI): Driving AI adoption and activation strategy for strategic customers with an accent on ensuring persistent organizational adoption and guiding successful onboarding to production deployment. Focus on identifying high-impact use cases, building repeatable processes, and accelerating speed to value in complex enterprise environments.

Location: Hybrid role based in San Francisco, CA.

Salary: $174,000–$220,100

Company

hirify.global is a leading enterprise generative AI platform that helps global companies orchestrate AI-powered work to expand human capacity through superintelligence.

What you will do

• Scale activation frameworks, identifying repeatable customer deployments and building specific plays.
• Lead customer AI program strategy, focusing on change management, AI center of excellence, and time-to-value.
• Translate technical challenges into solutions through platform guidance and adoption program execution.
• Own customer success plans and strategic relationships, executing business reviews and developing C-suite through end-user relationships.
• Drive platform usage and adoption, implementing champion programs, office hours, dashboards, and customized trainings.
• Build advocate networks and champion communities, creating power user communities and training trainers.

Requirements

• 5-9 years in customer-facing roles, such as customer success, implementation management, or solutions consulting with Fortune 100 accounts.
• Comfortable being adaptive and bringing order to ambiguous situations, having built repeatable processes or frameworks.
• Comfortable embedding with customers to understand process workflows, business requirements, and adoption barriers.
• Technical aptitude and AI enthusiasm, with the ability to quickly master complex products and translate technical concepts into business value.
• Ability to manage and execute across multiple high-priority projects simultaneously.
• Skilled in enablement and change management, designing impactful sessions and developing scalable training.

Culture & Benefits

• Generous PTO, plus company holidays.
• Medical, dental, and vision coverage for you and your family.
• Paid parental leave (12 weeks) and fertility and family planning support.
• Flexible spending account (FSA) and health savings account (HSA) with company contribution.
• Annual work-life stipends for wellness and learning and development.
• Company-wide off-sites and team off-sites.
• Competitive compensation, company stock options, and 401k.