Senior Business Program Manager

TL;DR

Senior Business Program Manager (Marketplace): Spearheading programs that elevate customer satisfaction, reduce cost-to-serve, and improve agent experience with an accent on cross-functional team leadership across Rover. Focus on translating strategic goals into program strategy, managing stakeholder requests, and driving efficiency to impact key performance metrics.

Location: Seattle, Florida, Georgia, Idaho, Michigan, North Carolina, Texas, or Washington (Remote)

Salary: $129,139-$171,755 (Seattle area) or $117,399-$156,141 (Washington State outside of Seattle)

Company

Rover is a platform connecting dog and cat parents with pet sitters and dog walkers across the US, Canada, and Europe.

What you will do

• Spearhead programs that elevate customer satisfaction, reduce cost-to-serve, and improve agents’ experience.
• Coordinate the execution of multiple cross-functional work streams to deliver a cohesive outcome.
• Leverage data to inform business decisions and analyze impact.
• Decompose strategic goals into program strategy, operations workstreams, and outcomes.
• Prioritize competing stakeholder requests and internal deliverables in a complex, fast-paced environment.
• Design longer and/or perpetually-running, complex market tests with interdepartmental impacts.

Requirements

• 5+ years of experience driving business impacting projects and programs with a track record of customer-centric transformational growth.
• Experience owning and driving improvement in operational KPIs.
• Strong analytical skills and the ability to leverage data from third party operations tools (e.g. CRM and phone contact tools) to solve business problems.
• Advanced excel skills (lookups, pivots, functions); appetite to learn SQL.
• Demonstrated experience effectively partnering with diverse teams across complex organizations to drive outcomes.
• Excellent verbal and written communication skills.

Nice to have

• Online marketplace experience and startup experience preferred.
• Master's degree and/or PMP or other Project Management Certifications.

Culture & Benefits

• Competitive compensation and benefits package, including medical, dental, and vision insurance.
• 401k match and flexible PTO.
• Commuter benefits.
• Bring your dog to work (and unlimited puppy time).
• Doggy benefits, including $1000 toward adopting your first dog.
• Regular team activities performed in-person and virtually.