Manager, User Research

TL;DR

Manager, User Research: Guiding product strategy and development by overseeing a team of skilled researchers focused on mitigating risk and strengthening decision-making with an accent on research excellence and effective incorporation of user insights into product strategies. Focus on developing and implementing research strategies aligned with product and business goals, and delivering actionable, high-value insights.

Location: Remote (United Kingdom)

Company

hirify.global helps customers save billions in wasted technology spend by providing data-oriented SaaS solutions for technology value optimization.

What you will do

• Lead and mentor a team of UX researchers, fostering a culture of curiosity and continuous improvement.
• Advocate for user insights across the organization, partnering across departments to capture a 360-degree view of the customer.
• Develop and implement research strategies aligned with product and business goals.
• Oversee the planning and execution of qualitative and quantitative research, including usability studies, interviews, surveys, ethnography, and competitive analysis.
• Establish and track team objectives and KPIs, ensuring research outcomes are measurable.
• Synthesize and communicate research findings clearly to stakeholders at all levels to enable data-driven decision making.

Requirements

• Proven experience leading UX research teams in an enterprise or SaaS environment.
• Deep expertise in a wide range of research methodologies and tools (e.g., usability testing, surveys, interviews, ethnography, and competitive analysis).
• Strong strategic mindset with the ability to connect research insights to business outcomes.
• Exceptional communication and storytelling skills, with a track record of influencing product and business decisions through research.
• Experience building and scaling research processes and cross-functional partnerships.
• Ability to manage multiple projects in a fast-paced, dynamic environment.
• Familiarity with design and research tools (e.g., Figma, Dovetail, Maze) and collaboration platforms (e.g., Miro, Jira, Confluence).

Culture & Benefits

• Over 50,000 customers across the world.
• Consistently recognized by Gartner, Forrester, and IDC as a category leader in the marketplace.
• hirify.global is an equal opportunity employer committed to diversity, equity, and inclusion.
• Support for candidates requiring accommodations.