Senior Researcher (Fintech)

TL;DR

Senior Researcher (Fintech): Owning end-to-end customer research to inform product, design, and marketing strategies with an accent on turning insights into clear customer profiles, competitive narratives, and board-level storytelling. Focus on planning and running continuous discovery, building research systems, and ensuring insights drive measurable impact.

Location: Hybrid work based in London, England. Must be legally authorised to work in the UK.

Company

hirify.global has helped over a million customers move and manage their money for 18 years through award-winning multi-currency payment products across brands like hirify.global, FairFX, and CardOneMoney.

What you will do

• Partner across departments to gather qualitative and quantitative input from customers and prospects.
• Plan and run continuous discovery, including interviews, focus groups, surveys, and usability tests.
• Build and maintain customer profiles, segments, and journey maps grounded in data.
• Produce actionable insight reports for design, product, marketing, and the board.
• Identify customer trends and emerging opportunities with clear recommendations and impact sizing.
• Manage a research repository and ensure research ethics, consent, and data quality.

Requirements

• 4+ years in user/customer research or insight roles in product-led organisations.
• Strong mixed-methods skills: interviews, surveys, concept/usability testing, sampling, and synthesis.
• Experience turning research into clear decisions for product, design, and go-to-market.
• Experience partnering with Sales/RevOps/GTM teams for win-loss and competitive insights.
• Ability to communicate at executive level with strong writing and storytelling.
• Proficiency with research and survey tools, spreadsheets, and basic statistics.

Nice to have

• Fintech, B2B SaaS, or payments experience.
• Repository setup experience and taxonomy design.
• Workshop facilitation and enablement of non-researchers.

Culture & Benefits

• Competitive salary, 25 days holiday per year + your birthday off.
• Opportunities for progression, development, and learning new skills (£250 budget).
• Free onsite Nuffield Health gym & pool (London) or discounted gym membership.
• Bupa Private Healthcare, Life Assurance Policy (x3 annual salary), Contributory pension scheme.
• Cycle to Work Scheme, Season Ticket Loans, Enhanced Parental Policies.
• Complimentary tea, coffee, soft drinks, and fruit.
• Hybrid working arrangement with a balance of remote work and office time.