Senior UX Researcher (Fintech)

TL;DR

Senior UX Researcher (Fintech): Leading multi-phase, mixed-method research studies to deepen understanding of user experience and drive product strategy for hirify.global’s Support organization with an accent on data investigations and user sentiment measurement. Focus on defining support packages, improving self-serve UX workflows, and building research programs to empower cross-functional teams.

Location: Based in Toronto, Canada or Atlanta, GA. Candidates in Eastern or Atlantic time zones in Canada will also be considered.

Salary: Annual US base salary range: $154,200 – $231,200.

Company

hirify.global is a financial infrastructure platform enabling businesses to accept payments, grow their revenue, and accelerate new business opportunities.

What you will do

• Lead critical research efforts and conduct multi-phase, mixed-method studies.
• Lead data investigations of hirify.global’s Support CSAT data, identifying improvements to user experience.
• Complete research studies across the entire support ecosystem, from defining support packages to self-serve UX workflows.
• Prioritize research needs and approaches across work streams to ensure impact through actionable insights.
• Partner with business leads, product managers, designers, and engineers to define strategy.
• Enable other hirify.global employees to learn and apply research skills by building research programs and toolkits.

Requirements

• 5+ years of relevant user research experience working on customer experience, longitudinal research, or service design.
• Desire to do hands-on research and work on an early-stage team.
• Ability to conduct complex research at scale using a variety of research methods (qualitative interviews, surveys, ethnography, usability evaluation, diary studies).
• Ability to distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics.

Culture & Benefits

• Work in a creative environment with a diverse group of researchers.
• Collaborate directly with product, engineering, sales, and design teams.
• Opportunity to shape how research is built as a core competency across hirify.global.
• Agonize over and take pride in crafting user-friendly and user-focused experiences.