Senior CX/UX Researcher (AI)

TL;DR

Senior CX/UX Researcher (AI): Driving advanced research initiatives and defining the future of tax and accounting workflows by transforming user insights into impactful, actionable recommendations with an accent on integrating cutting-edge technologies. Focus on designing and executing complex user research studies and influencing product and business decisions through strategic insights.

Location: Hybrid in the USA, requiring 8 days/month in the closest office within 50 miles. Applicants may be required to appear onsite at a hirify.global office as part of the recruitment process.

Salary: $85,600–$149,400 USD

Company

hirify.global is a global leader providing professional information, software solutions, and services across healthcare, tax, accounting, financial, legal, and ESG sectors, helping customers make important decisions with expert solutions combining domain knowledge and specialized technology.

What you will do

• Lead, design, and execute complex user research studies to drive business value and improve user experience.
• Merge qualitative and quantitative data using mixed methodologies.
• Present research insights to senior stakeholders and executive leadership, influencing product and business decisions.
• Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
• Lead the creation and evolution of user personas, archetypes, and journey maps based on robust research and data.
• Champion the adoption of emerging industry trends, tools, and methodologies, especially in AI and Agentic technologies.

Requirements

• 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
• Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy.
• Advanced skills in analyzing qualitative and quantitative user data.
• Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
• Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions.
• Demonstrated ability to influence and collaborate effectively with cross-functional teams.

Nice to have

• Experience in a B2B environment working on enterprise solutions.
• Knowledge of Tax & Accounting solutions and customer workflows.
• Familiarity with User Research platforms such as Great Question or UserZoom.
• Experience collecting and reporting user data from Pendo or other analytics tools.

Culture & Benefits

• Hybrid work model: 8 days a month in the closest office within 50 miles.
• Competitive benefits and programs including Medical, Dental, & Vision Plans, 401(k), FSA/HSA.
• Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
• Opportunity to make a significant impact on products used by thousands of accounting professionals.

Hiring process

• Participation in interviews without the assistance of AI tools or external prompts.
• Expected to share a past project to articulate ability to scope research and communicate findings during the interview.
• In-person interviews may be included; virtual backgrounds should be removed.