Relationship Manager (Fintech)

TL;DR

Relationship Manager (Fintech): Growing and retaining a multi-million GPV portfolio of UK merchants with an accent on understanding merchant needs, local market trends, and cross-selling Clearpay products. Focus on negotiating renewals, executing account plans with strategic partners, and championing merchant advocacy within Afterpay.

Location: Remote, but must be based in the UK.

Company

hirify.global is a rapidly growing global product company that builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

• Grow and retain a multi-million GPV portfolio of UK merchants and lead the development and analysis of portfolio performance.
• Understand merchant needs and local market trends to ensure Relationship Management delivers remarkable solutions.
• Cross-sell and upsell products and features through discovery, education, and product onboarding support.
• Negotiate renewals and execute multi-year account plans with strategic partners using Clearpay's value propositions.
• Deliver a tiered engagement contact strategy at scale to drive merchant usage, satisfaction, and revenue growth.
• Collaborate with Sales, Support, and Product teams to uncover insights and champion merchant advocacy within Afterpay.

Requirements

• 2+ years' experience growing partners in a client-facing Sales, Account Management, or Customer Success role.
• Proven relationship/account management skills with the ability to influence across all partners to manage a portfolio.
• Experience discovering and closing sales opportunities and building client relationships.
• Experience exceeding revenue goals.
• Interest in business operations and strategy.
• Passion and knowledge about ecommerce and payment solutions.
• Experience with Salesforce or other CRM tools.

Culture & Benefits

• Work in a fast-paced business with a high-performing team.
• Committed to building a more inclusive economy and an equal opportunity workplace.
• Provides reasonable accommodations to disabled applicants throughout the recruitment process.
• Benefits include remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning.