Key Account Manager (Hospitality)

TL;DR

Key Account Manager (Hospitality): Managing and growing relationships with top-tier restaurant partners, focusing on developing pipelines, negotiating terms, and advising on strategic growth. Focus on consultative sales, achieving KPIs, and building long-term, trusted partnerships within the premium dining sector.

Location: Hybrid work in London office 3 days/week with 20% travel required

Company

hirify.global is Europe's leading restaurant booking platform, part of the Tripadvisor Group, connecting loyal diners with restaurants across 11 countries.

What you will do

• Develop and manage a targeted pipeline of high-end and fine dining restaurants.
• Engage directly with owners, chefs, and senior decision-makers to build trusted, long-term relationships.
• Position the platform as a strategic growth and visibility partner.
• Negotiate tailored commercial terms and advise partners on promotional strategies.
• Represent the brand professionally and consistently deliver against monthly/quarterly KPIs.
• Collaborate closely with Sales Operations, Marketing, Legal, and Finance teams.

Requirements

• Fluent in English.
• At least 3 years of experience in sales or account management, ideally within a digital, online, or tech-led business.
• Experience managing territories, pipelines, and KPIs using Salesforce or a comparable CRM.
• Self-driven, results-oriented professional confident in negotiations and commercial conversations.
• Strong understanding of revenue management–related topics and commercial performance levers.
• Ability to work on a hybrid basis, with three days per week in the London office and availability to travel 20% of the time.

Nice to have

• Experience within the Internet, digital, or tech sector.
• Proven background in pitching and selling promotions, deals, or flash sales.
• Thrives in fast-paced environments and remains organised under pressure.
• Hunter mindset, with the drive to identify and convert new business opportunities.

Culture & Benefits

• Permanent contract with a flexible working environment (2 days home office + additional remote flexibility in summer/December).
• Competitive fixed salary and bonus.
• Lunch vouchers, international teams, and a multicultural environment.
• Highly inclusive working environment and lifestyle benefits.
• Continuous learning and development programs, free access to Calm app.
• Dedicated parental leave and caregiver leave policies.
• Health, Life & Disability Insurance, and attractive pension plans.
• Amazing offices with dining, coffee points, and leisure areas, plus team building events.