Membership Executive (Upselling / Inside Sales, Italian Speaker)

TL;DR

Membership Executive (Upselling / Inside Sales, Italian Speaker): Managing existing market with French and Spanish clients to maximize revenue, drive upsell and upgrades, and improve customer experience. Focus on identifying upsell opportunities, developing content to improve value perception, and coordinating with frontline teams.

Location: Barcelona (hybrid work)

Company

hirify.global is the leading provider of business sustainability ratings, offering solutions backed by an international team of experts and powerful technology to analyze data and build sustainability scorecards.

What you will do

• Manage the existing market with the aim of maximizing revenue, driving upsell and upgrades, and improving customer experience.
• Identify upsell/upgrade opportunities and contact customers via phone, email, or webinar.
• Develop content to improve value perception, such as hosting webinars to target specific customer groups.
• Coordinate with frontline teams to open further opportunities for upsell and ensure content is effective.
• Track and communicate the progress of monthly/quarterly initiatives and results to internal and external stakeholders.
• Identify and suggest process improvements to improve team efficiency.

Requirements

• Minimum 1 year of experience in Customer facing roles such as Business development or SDR (Sales Development Representative).
• Experience in sales or upselling/inside sales - comfortable with proactive outreach to hirify.global network members.
• Passion for excellent customer service.
• Comfortable dealing with unhappy customers.
• Ability to interpret data to identify actions.
• Fluent in Italian as a must

Nice to have

• Digital marketing experience a plus.
• Experience with Salesforce or CRM software preferred.

Culture & Benefits

• Comfortable working in a fast paced, high-growth environment.
• Enthusiasm and motivation to improve customer experience.
• Proactive in suggesting, designing and implementing ideas and improvements.