Head Of Product And Systems Support (Salesforce)

TL;DR

Head of Product and Systems Support (Salesforce): Leading the product vision and continuous evolution of core editorial and customer relationship systems, focusing on Salesforce and its integrated ecosystem. Focus on building trust, establishing engagement with business users, and ensuring the systems, data, and user experience are robust and future-ready.

Location: Hybrid in Heidelberg or London

Company

hirify.global opens the doors to discovery for researchers, educators, clinicians and other professionals.

What you will do

• Partner with senior business owners to balance operational needs with platform scalability.
• Own the strategic product roadmap for Salesforce and integrated platforms.
• Lead discovery to identify needs, dependencies, and risks, translating them into prioritized product outcomes.
• Champion data governance, usability, and system integrity.
• Drive simplification, standardization, and automation of workflows.
• Build, lead, and develop a team of product managers and systems support specialists.

Requirements

• Bachelor’s degree in Business, Publishing, Information Systems, Data, or a related field.
• Extensive leadership experience in product management, platform ownership, or process optimization.
• Experience owning and evolving Salesforce or comparable enterprise CRM platforms.
• Proven track record of senior stakeholder management in complex, global environments.
• Experience building, scaling, or transforming teams or functions.
• Willingness to travel internationally.

Nice to have

• Agile certifications (SAFe, Scrum Master, Product Owner or equivalent).
• Product management certification.
• Project or programme management certification.

Culture & Benefits

• Value the diversity of our teams and work to build an inclusive culture.
• Empower our colleagues and value their diverse perspectives.