Customer Success Manager (Cloud)

TL;DR

Customer Success Manager (Cloud): Orchestrating the customer journey, ensuring success, retention, and risk mitigation for a portfolio of accounts. Focus on building deep relationships with stakeholders, driving value realization with Cloud Intelligence, and identifying expansion opportunities.

Location: 100% remotely in Israel

Company

hirify.global is a global technology company working with cloud-driven organizations, combining data, technology, and human expertise to optimize cloud operations.

What you will do

• Own a portfolio of accounts, facilitating the full customer lifecycle (onboarding, adoption, value realization, renewal, expansion).
• Deliver rapid “time to first value” for onboarding customers by providing effective training on hirify.global Cloud Intelligence.
• Build deep relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects).
• Identify, escalate, and manage risk utilizing customer data in collaboration with internal teams.
• Identify and qualify expansion and growth opportunities throughout the customer journey for the Account Management team.

Requirements

• 3+ years of experience in Customer Success in a B2B SaaS Company.
• Native Hebrew speaker.
• Fluent in English to a professional degree (verbal and written).
• 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure.
• Exceptional ability to communicate and foster positive business relationships.
• Proven track record of creative problem solving on internal and customer-facing issues.

Nice to have

• Experience with finance or data analytics.
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications.
• Additional languages.

Culture & Benefits

• Unlimited Vacation and flexible working options.
• Health Insurance, Parental Leave, and Employee Stock Option Plan.
• Home Office Allowance and Professional Development Stipend.
• Peer Recognition Program and a collaborative global remote team culture.