Senior Customer Success Manager (Cloud)

TL;DR

Senior Customer Success Manager (Cloud): Owning a strategic portfolio of customer accounts to ensure success throughout the customer journey, from onboarding to retention and expansion, leveraging cloud intelligence and expertise. Focus on building trusted relationships, driving value realization, and supporting cost optimization and FinOps maturity.

Location: This role is based 100% remotely in Israel (no office).

Company

hirify.global is a global technology company that works with cloud-driven organizations, combining data, technology, and human expertise to drive business growth and innovation with its hirify.global Cloud Intelligence solution.

What you will do

• Own and strategically manage a portfolio of key customer accounts through their full lifecycle: onboarding, adoption, value realization, renewal, and expansion.
• Build deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects) to drive value and engagement.
• Perform business and technical discovery in partnership with engineering teams to uncover opportunities for integrated use case implementation using hirify.global Cloud Intelligence™.
• Support customer cost optimization and FinOps maturity in close collaboration with relevant teams.
• Act as a customer advocate, providing valuable input to the product feedback loop and coordinating advocacy opportunities with marketing.
• Identify, escalate, and manage customer risk utilizing customer data and create effective mitigation plans with internal teams.

Requirements

• 5+ years experience in Customer Success in a B2B SaaS Company.
• 3+ years experience with a public cloud platform like GCP, AWS, or Azure.
• Native Hebrew speaker.
• Experience with Customer Success tooling (e.g., Planhat, Gainsight, Churnzero).
• Demonstrated ability to drive success plans and achieve customer targets/goals/objectives.
• Fluent in English to a professional degree (verbal and written).

Nice to have

• Experience with Customer Success data analytics.
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications.
• Additional languages.

Culture & Benefits

• Unlimited Vacation and flexible working options.
• Health Insurance, Parental Leave, and Employee Stock Option Plan.
• Home Office Allowance and Professional Development Stipend.
• Peer Recognition Program.
• Global remote team with a focus on entrepreneurial spirit, knowledge pursuit, and work-life balance.