Engagement Lead (Utility)

TL;DR

Engagement Lead (Utility): Ensuring accurate and complete scoping of client engagements to secure successful project outcomes for utilities with an accent on RFP responses, contract negotiations, and sales-to-service transitions. Focus on streamlining processes, supporting sales pipeline forecasting, and resolving potential project delays or issues for North American clients.

Location: Remote. Must be based in the USA or Canada. Up to 40% travel across North America is anticipated, and candidates must be able to travel outside of Canada without legal or immigration-related restrictions.

Company

hirify.global is a high-growth software company modernizing how utilities serve their communities with the first and only truly cloud-native customer service and operations platform.

What you will do

• Act as a liaison between the Sales Team and the Service Delivery Team, upholding internal service levels.
• Support sales through coordination and management of documentation, including SOWs, milestones, project plans, RFP responses, and presentations.
• Support customer onboarding processes, specifically Sales-to-Service Delivery transitions.
• Provide insights for continuous improvement to Sales and Service Delivery teams.
• Partner with leadership to develop and streamline processes.
• Communicate potential delays, risks, or issues to internal stakeholders and support ongoing customer scoping and quoting activities.

Requirements

• Proven experience developing contract documentation such as Statements of Work (SOWs) and managing milestones.
• 5+ years of enterprise B2B SaaS experience with strong executive presence.
• Deep utility domain and solution expertise is preferred.
• Demonstrated conflict resolution, negotiation, and process-building capabilities.
• Strong organizational, multitasking, and problem-solving abilities.
• Ability to work under pressure and meet tight deadlines.

Nice to have

• Project coordination and management skills.

Culture & Benefits

• Remote-first environment with flexible working hours across North America.
• Comprehensive compensation package and competitive total rewards.
• Complete setup including a MacBook and $500 for a home workspace.
• Total wellness benefits: health, dental, vision, and life insurance from day one.
• Generous PTO, Summer Friday half-days, and unlimited sick days for recharge time.
• Future security through RRSP (Canada) and 401k (US) matching programs.
• Continuous growth opportunities with a $2,500 annual development fund and tuition assistance.
• Annual company events and team offsites for connection.

Hiring process

• Candidates are encouraged to include a LinkedIn profile link and verify it with their current work email for faster responses and priority consideration.
• All final candidates will complete a background check and identity verification as part of SOC 2 compliance procedures.