Account Manager

TL;DR

Account Manager: Managing client portfolios and ensuring the health and growth of key accounts within programmatic media, with an accent on seamless ad operations, client servicing, and revenue continuity. Focus on proactive problem-solving, identifying upsell/cross-sell opportunities, and translating client needs into actionable strategies.

Location: Philippines (Hybrid)

Company

hirify.global is a global programmatic media partner focused on leading and improving the programmatic industry.

What you will do

• Own day-to-day client servicing and act as the primary contact for stakeholders across JAPAC.
• Ensure campaign operations meet SLAs, manage IOs, QA briefs, coordinate creative asset builds, and manage creative tag trafficking.
• Provide timely screengrabs, proof of performance updates, and ensure reporting is set up correctly for KPIs.
• Monitor pacing and performance, troubleshoot campaign issues, and deliver post-campaign insights.
• Manage re-booking of business-as-usual activity to ensure continuity of revenue and support invoice query resolution.
• Protect and grow accounts through upsell/cross-sell and consistently suggest novel approaches, driving a culture of innovation.

Requirements

• Client-facing experience in Digital Media.
• Background in Client Services, Account Management, Sales Support, or Ad-Ops.
• Highly organized and conscientious, able to multitask, prioritize, and stay on top of things in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Independent, proactive, and innovative mindset.
• Must be located in the Philippines for a hybrid work setup.

Culture & Benefits

• Hybrid work environment.
• New hire orientation with job-specific onboarding and training.
• Internal and global mobility opportunities.
• Competitive healthcare benefits, bonus, and performance incentives.
• Generous annual PTO, paid parental leave, and two additional paid days for holidays/cultural events.
• Employee resource groups designed to connect people across all hirify.global regions.