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обновлено 1 месяц назад

Senior Professional Services Implementation Engineer, AI, Cx (Ai Engineering)

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
US

Описание вакансии

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TL;DR

Senior Professional Services Implementation Engineer, AI, CX (AI Engineering): Delivering AI-driven solutions within the hirify.global CXone platform, blending technical implementation expertise with conversational design leadership. Focus on building engaging AI agents, integrating systems seamlessly across CRMs, and ensuring scalable, high-performing AI solutions for enterprise customers.

Location: USA - Remote

Company

hirify.global Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety.

What you will do

  • Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers.
  • Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities.
  • Design intuitive AI applications that prioritize user-centric interactions and seamless experiences.
  • Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience.
  • Partner with project managers on solution design and delivery.

Requirements

  • Bachelor’s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.
  • 5+ years of professional experience, including at least 1 year working with digital channels, AI, or bot-driven applications.
  • Skilled in configuring AI and contact center technologies, including NLU/NLP-powered solutions.
  • Experience supporting large enterprise environments, including complex integrations and deployments at scale.
  • Proficient with CRM integrations, APIs, and related ecosystem technologies.

Culture & Benefits

  • Join an ever-growing, market-disrupting global company where teams of top talent work in a fast-paced, collaborative, and creative environment.
  • hirify.global offers endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Experience the hirify.global-FLEX hybrid model with two days in the office and three days of remote work per week, fostering collaboration and innovation while maintaining work-life balance.