Senior Professional Services Implementation Engineer, AI, Cx (Ai Engineering)

TL;DR

Senior Professional Services Implementation Engineer, AI, CX (AI Engineering): Delivering AI-driven solutions within the hirify.global CXone platform, blending technical implementation expertise with conversational design leadership. Focus on building engaging AI agents, integrating systems seamlessly across CRMs, and ensuring scalable, high-performing AI solutions for enterprise customers.

Location: USA - Remote

Company

hirify.global Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety.

What you will do

• Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers.
• Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities.
• Design intuitive AI applications that prioritize user-centric interactions and seamless experiences.
• Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience.
• Partner with project managers on solution design and delivery.

Requirements

• Bachelor’s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.
• 5+ years of professional experience, including at least 1 year working with digital channels, AI, or bot-driven applications.
• Skilled in configuring AI and contact center technologies, including NLU/NLP-powered solutions.
• Experience supporting large enterprise environments, including complex integrations and deployments at scale.
• Proficient with CRM integrations, APIs, and related ecosystem technologies.

Culture & Benefits

• Join an ever-growing, market-disrupting global company where teams of top talent work in a fast-paced, collaborative, and creative environment.
• hirify.global offers endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Experience the hirify.global-FLEX hybrid model with two days in the office and three days of remote work per week, fostering collaboration and innovation while maintaining work-life balance.