Enterprise Customer Success Manager (AI, Cybersecurity)

TL;DR

Enterprise Customer Success Manager (AI, Cybersecurity): Managing a portfolio of existing hirify.global customers to drive adoption, maximize utility, and achieve renewals and expansion with an accent on Net Revenue Retention (NRR) and identifying upsell/cross-sell opportunities. Focus on conducting business reviews, presenting cyber threat defense solutions to C-suite, and building strategic partnerships.

Location: Hybrid, three days out of the Chicago office

Salary: $100,000–$125,000 base plus commission

Company

hirify.global is a global leader in AI for cybersecurity, providing an essential cybersecurity platform to nearly 10,000 organizations worldwide with over 2,400 employees.

What you will do

• Manage a portfolio of 30-40 existing hirify.global customers to maximize utility and grow Annual Recurring Revenue (ARR).
• Conduct business reviews with executive leadership and health checks on deployments.
• Present and demonstrate hirify.global cyber threat defense solutions to CISOs and information security experts.
• Identify, nurture, and negotiate upsell and cross-sell opportunities.
• Facilitate renewals at the end of the subscription term.
• Manage customer escalations to resolution, leveraging cross-functional teams.
• Mentor developing Customer Success Managers on the team.

Requirements

• A minimum of 5 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
• Strong communication and presentation skills.
• Foundational understanding of cybersecurity concepts.
• Strong time management skills, self-motivation, and ability to work effectively in a team.
• Must work three days out of the Chicago office.

Culture & Benefits

• 100% medical, dental, and vision insurance for employees and dependents.
• Paid parental leave.
• Pet insurance discount.
• Life insurance.
• Commuter benefits.
• 401(k) plan.
• Employee Assistance Program.