Enterprise Customer Success Manager (AI, Cybersecurity)

TL;DR

Enterprise Customer Success Manager (AI, Cybersecurity): Managing a portfolio of existing hirify.global customers to maximize utility, drive adoption, and secure renewals and expansion. Focus on aligning cybersecurity products to evolving customer needs, presenting solutions to executive leadership, and achieving Net Revenue Retention goals.

Location: Hybrid role, requiring 3 days/week in the Chicago office.

Salary: $100,000–$120,000 base plus commission.

Company

hirify.global is a global leader in AI for cybersecurity, protecting nearly 10,000 organizations from unknown threats using its proprietary AI.

What you will do

• Manage a portfolio of 30-40 existing hirify.global customers to maximize utility and grow Annual Recurring Revenue (ARR).
• Conduct business reviews with client executive leadership and health checks on deployments.
• Present, discuss, and demonstrate hirify.global cyber threat defense solutions to CISOs and security experts.
• Identify, nurture, and negotiate upsell and cross-sell opportunities.
• Ensure customer success and facilitate renewals at the end of the subscription term.
• Analyze customer engagement, assess risk, and execute action plans to improve account health.
• Manage customer escalations to resolution, leveraging cross-functional teams.
• Mentor developing Customer Success Managers on the team by sharing best practices.

Requirements

• Minimum of 5 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
• Strong communication and presentation skills, capable of effectively engaging senior business professionals.
• Foundational understanding of cybersecurity concepts.
• Strong time management skills, self-motivation, and ability to work effectively as part of a team.

Nice to have

• Familiarity with enterprise networking technology.

Culture & Benefits

• 100% medical, dental, and vision insurance, plus dependents.
• Paid parental leave.
• Pet insurance discount.
• Life insurance.
• Commuter benefits.
• 401(k) program.
• Employee Assistance Program.