Manager, Commercial Customer Success (AI)

TL;DR

Manager, Commercial Customer Success (AI): Leading a team of CSMs to scale the Commercial vertical and optimize the end-to-end customer experience with an accent on account growth and revenue expansion. Focus on executing land-and-expand strategies, managing executive-level relationships, and translating data intelligence into high-impact business outcomes.

Location: On-site in San Francisco, California

Salary: $155,000 - $175,000 + Equity

Company

hirify.global is a people intelligence and AI company that provides go-to-market teams with actionable insights powered by machine learning.

What you will do

• Lead, mentor, and grow a team of 5 Customer Success Managers.
• Scale the end-to-end customer experience, including onboarding, product adoption, and implementation of best practices.
• Develop and execute comprehensive Account Growth Strategies to increase usage, adoption, and lifetime value.
• Conduct Executive Business Reviews (EBRs) with C-level and SVP sponsors focused on ROI and strategic objectives.
• Create internal playbooks and customer-facing thought leadership content.
• Collaborate with product teams to influence the CS roadmap based on customer feedback.

Requirements

• At least 8 years of experience in analytical customer-facing roles, with 3+ years leading Customer Success teams.
• Proven track record of navigating large organizations and cultivating executive sponsorships.
• Strong operational rigor and forecasting acumen to identify risk and growth signals.
• Deep understanding of how data intelligence impacts GTM strategies and digital marketing.
• Proficiency with CRMs such as Salesforce or HubSpot.
• Must be able to work on-site in San Francisco.

Nice to have

• Bachelor's degree from a top-tier university; MBA is a plus.
• Professional background in marketing strategy.
• Knowledge of consumer financial data, signals of wealth, and basic data science.

Culture & Benefits

• Commitment to core values: excellent communication, transparency, integrity, and trust.
• Comprehensive benefits package.
• Opportunity to work at the intersection of AI and people intelligence.
• Environment focused on providing leverage and making a difference every day.