Account Manager, Retail (SaaS)

TL;DR

Account Manager (SaaS): Nurturing relationships with existing SMB Retail customers to drive expansion and achieve sales quotas with an accent on understanding customer goals and providing consistent value. Focus on planning Quarterly Business Reviews, monitoring usage data, and advocating customer needs to improve product innovation.

Location: Onsite in London, United Kingdom

Company

hirify.global is a cloud commerce platform, founded in Montreal in 2005 and dual-listed on NYSE and TSX, that helps merchants innovate to simplify, scale, and provide exceptional customer experiences to retail, hospitality, and golf businesses in over 100 countries.

What you will do

• Develop a deep understanding of customers, including their opportunities for growth and optimisation.
• Nurture excellent relationships with existing customers and ensure their ongoing success.
• Meet and exceed sales quotas.
• Plan and deliver Quarterly Business Reviews and Success Plans.
• Monitor customer usage data and health indicators to translate into strategies for account retention and growth.
• Advocate industry and customer needs within the hirify.global organization to support product innovation.

Requirements

• Experience in customer success, account management, sales development, or business development.
• Understanding of solution-based consultative sales and customer success in a SaaS environment.
• Professional poise and confidence while communicating with customers.
• Great task and time management skills to handle a funnel and proactively approach customers.

Nice to have

• Bachelor’s degree in a relevant field.
• Ability to use Salesforce, Churn Zero.
• Industry expertise in Retail tech.

Culture & Benefits

• Genuine career opportunities in a company creating new jobs every day.
• Work in a team big enough for growth but lean enough to make a real impact.
• Exposure to modern and proven technology with opportunities to learn and expand skillset.
• hirify.global RSU program and flexible paid time off policy.
• Flexible working policy, Health & Wellness Benefits, Paid Leave Assistance for new Parents.
• LinkedIn Learning License, Paid Volunteer Day, and a health and wellness benefit of £400 per year.