Strategic Saas Account Manager (Hospitality)

TL;DR

Strategic SaaS Account Manager (Hospitality): Managing and growing relationships with enterprise hospitality customers in the Benelux region, focusing on driving product adoption and achieving Net Revenue Retention (NRR) growth. Focus on building strategic partnerships with C-level stakeholders, analyzing usage data, and collaborating cross-functionally to deliver an excellent customer experience.

Location: Must be based in Ghent, East Flanders, Belgium.

Company

hirify.global's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Act as the main point of contact for strategic hospitality customers.
• Develop strategic account plans to drive growth and product adoption.
• Analyze data to mitigate risks and improve product usage.
• Build strong relationships with C-level and operational stakeholders.
• Collaborate with Product, Customer Success, and Support teams to enhance customer experience.
• Collect and share customer feedback to optimize the customer journey.

Requirements

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers.
• Strong understanding of SaaS metrics and ability to use them to manage portfolio.
• Strong sense of ownership and relationship management skills.
• Experience managing complex stakeholder structures and engaging with C-level and technical teams.
• Fluent business-level Dutch and English.
• Experience in the hospitality, POS, or hospitality tech industry is a plus.

Culture & Benefits

• Growth program for promotions and career advancement.
• hirify.global equity scheme.
• Health & Wellness Credit of up to €400/year.
• Access to Modern Health App for mental health support.
• Ability to work remotely from almost anywhere in the world for up to 60 days/year.