Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving customer value and reducing churn risk for a large portfolio of mostly Corporate and Enterprise customers with an accent on leveraging technology, data insights, and strategic frameworks. Focus on managing renewals, identifying growth opportunities, and establishing a position as a domain and platform expert.

Location: London, with hybrid work option

Salary: Competitive Compensation

Company

hirify.global is a Unicorn company offering an industry-leading and award-winning AI-native Employee Experience Platform, inspiring people to achieve great things together.

What you will do

• Manage a high-volume customer portfolio using a scalable, technology-driven approach.
• Monitor Customer Health Metrics to identify, qualify, and efficiently mitigate risk.
• Manage and successfully close renewals, as well as growth opportunities.
• Support the adoption of hirify.global features and expand the footprint with customers.
• Run customer webinars and CSM office hours sessions to drive growth and product adoption.
• Establish a position as a domain and platform expert through delivery of engagements.
• Partner with internal stakeholders and cross-functional teams to create value-driven assets and programs.

Requirements

• 3+ years relevant work experience in a customer-facing role (SaaS customer success, consulting, account management or sales).
• Agile, task-focused and able to manage time-based assignments to close.
• Excellent communication, presentation, and interpersonal skills.
• Strong interpersonal skills and experience quickly building customer relationships.
• Ability to adopt continuous improvement and actively contribute to team processes.
• Proven track record of highly-professional customer service in a dynamic, start-up environment.

Culture & Benefits

• Competitive Compensation, including LTIP (unit-based Long Term Incentive Plan).
• Flexible working time models and the option of hybrid work, with a yearly flex work allowance of £1356.
• 31 vacation days annually (including one floating holiday), plus pro rata fully paid Fridays off during August.
• Company Pension, Private Medical Insurance (including Dental), life assurance, and competitive Pay Parental Leave.
• One day off per year for supporting a social project.