Customer Success Technical Advisor

TL;DR

Customer Success Technical Advisor: Delivering technical support for hosting, email, and other products, focusing on troubleshooting and ensuring customer success. Focus on upselling/cross-selling and achieving sales targets within a technical support context.

Location: Hybrid role based in Worcester, UK. Initial training is full-time from the office (Worcester). Remote work available on Saturdays, Sundays, and Fridays. Must have eligibility to work in the UK. No relocation packages or sponsorship visas provided.

Company

hirify.global is a leading digital enabler for companies and entrepreneurs, serving over 3.3 million customers in Europe and the UK with IT services and products.

What you will do

• Provide expert technical support for hosting, email, and name.co.uk products.
• Resolve customer enquiries via phone and ticketing systems.
• Guide customers through product features and configurations to ensure success.
• Identify opportunities for upselling and cross-selling products/services.
• Collaborate with internal teams for complex issues and service improvement.
• Contribute to team sales and retention targets.

Requirements

• Proven experience in customer support, ideally phone-based with exposure to a commercial or sales-driven environment.
• Strong communication, active listening, and problem-solving skills.
• Familiarity with CMS and ticketing systems, and basic billing/account management.
• A customer-centric mindset with a passion for delivering exceptional service.
• Eligibility to work in the UK required.

Culture & Benefits

• Diverse and inclusive culture with access to flexible working opportunities.
• Relaxed, collaborative atmosphere with motivational, coach-style leadership.
• Employee perks including an enhanced holiday scheme and a birthday bonus.
• Commitment to caring for the environment and sustainability.