Junior Software Support Analyst

TL;DR

Junior Software Support Analyst: Providing technical support and building customer relationships for SaaS solutions with an accent on diagnosing issues and delivering effective solutions. Focus on gaining hands-on experience with real-world systems and developing technical skills for a successful career in tech.

Location: Hybrid working in Reading, United Kingdom

Company

hirify.global is a leading developer of SaaS solutions for the government with development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom.

What you will do

• Support customers remotely by diagnosing issues and delivering effective solutions within agreed service levels.
• Build technical knowledge of our software and related technologies.
• Work closely with customers, developing an understanding of their systems and becoming a trusted technical contact.
• Participate in customer meetings, preparing reports and documentation.
• Contribute to team performance, meeting support targets and collaborating with colleagues.
• Get involved in projects and initiatives to enhance customer experience and product quality.

Requirements

• A degree in Computer Science, Engineering, or a related field — or equivalent hands-on experience.
• Basic knowledge of Microsoft operating systems.
• Awareness of databases such as MySQL or SQL Server.
• Strong problem-solving skills and ability to work independently.
• A proactive attitude and eagerness to learn and develop.
• Clear and confident communication skills.

Culture & Benefits

• Hybrid working to help you balance work and life.
• Extensive learning resources to build your technical skills and career.
• A fun, open-plan office environment where collaboration and ideas are encouraged.
• Employee Assistance Programme (EAP) for confidential support.
• Regular social events to connect with your team.