Technical Support Engineer (Crypto)

TL;DR

Technical Support Engineer (Crypto): Providing exceptional technical support to enterprise customers in the finance and accounting field with an accent on troubleshooting complex technical issues, implementing one-time fixes, and debugging the hirify.global stack. Focus on collaborating with L1 Support, Customer Success, and software engineers to resolve issues and improve processes.

Location: Remote, must be based in the UK

Company

hirify.global builds infrastructure to bring financial integrity to the crypto economy, powering mission-critical accounting, reporting, and operational workflows for institutions and crypto-native organizations.

What you will do

• Deliver exceptional technical customer support and own, troubleshoot, and resolve customer technical issues.
• Leverage technical expertise to implement one-time fixes and deploy/debug the hirify.global stack locally.
• Contribute to the back-office/tooling roadmap and advocate hirify.global best practices.
• Provide feedback to Engineering and Product teams based on customer needs.
• Mentor less experienced technical support engineers and collaborate to improve team processes.

Requirements

• 5+ years of experience in a relevant role.
• Strong scripting and SQL experience.
• Experience with Zendesk or similar support ticketing systems.
• Strong knowledge of modern development tools (Git, Docker, CLI).
• Familiarity with Grafana or similar monitoring tools.
• Excellent communication and organisational skills, collaborative mindset, and team spirit.
• Ability to adapt rapidly and learn quickly.

Nice to have

• Interest in the crypto field or prior experience with finance/crypto-related products.
• Prior experience working in a start-up/fast-paced environment.

Culture & Benefits

• Remote or Hybrid working model with most working 100% remotely.
• 25 days paid holiday plus bank holidays, increasing annually up to 30 days, plus your birthday off.
• Mental health resources, wellbeing programs, professional coaching, and family-friendly policies.
• Fitness and wellness budget, MacBook Pro, and $200 home office setup budget.
• Training and development budget.

Hiring process

• Talent Screen (30 min)
• Hiring Manager Interview (30 min)
• Take Home Test
• Practical Interview (45 min)
• Values & Behaviour Interview (45 min)