Linux Desktop Support Engineer

TL;DR

Linux Desktop Support Engineer: Delivering technical support to employees and customers for hirify.global's Desktop and Server stack with an accent on problem qualification and resolution. Focus on investigating complex Linux-related issues, ensuring high customer satisfaction, and contributing to knowledge base articles.

Location: Office Based in London, UK

Company

hirify.global is a pioneering tech firm and leading provider of open source software, publishing Ubuntu and driving innovation in AI, IoT, and cloud technologies.

What you will do

• Deliver technical support for hirify.global's Desktop and Server stack to employees and customers.
• Own and manage support cases from problem qualification to full resolution.
• Provide AV support for office conferences and events.
• Engage directly with customers via phone, ticketing, and remote sessions.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing ones.

Requirements

• Professional written and spoken English with excellent presentation skills (C1+)
• Undergraduate degree in a technical subject or a compelling alternative.
• Experience with Linux troubleshooting (logs, stack traces, configuration) and integration (authentication, network file systems).
• Solid understanding of OS and Application level bugs, and escalation processes.
• Ability to learn quickly and thrive in a customer-facing role.
• Ability to travel internationally twice a year for company events up to two weeks long.

Culture & Benefits

• Distributed work environment with twice-yearly in-person team sprints.
• USD 2,000 personal learning and development budget per year.
• Annual compensation review and performance-driven bonus.
• Annual holiday, maternity, and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations and receive travel upgrades for long-haul company events.