Senior Customer Success Manager (Cybersecurity, AI)

TL;DR

Senior Customer Success Manager (Cybersecurity, AI): Managing named accounts globally, driving adoption and outcomes for renewals, expansion, and advocacy with an accent on strategic business reviews with executive leadership and identifying complex upsell and cross-sell opportunities. Focus on aligning long-term partnerships with clients and ensuring customer satisfaction and retention through proactive engagement and resolution of escalations.

Location: Hybrid: minimum 3 days a week in our Johannesburg office.

Company

hirify.global is a global leader in AI for cybersecurity, protecting nearly 10,000 organizations with its proprietary AI platform.

What you will do

• Manage complex deployments, escalations, and renewals for global accounts.
• Conduct strategic business reviews with C-Suite executives.
• Present and demonstrate hirify.global cyber threat defense solutions.
• Identify, nurture, and negotiate complex upsell and cross-sell opportunities.
• Facilitate customer renewals and ensure customer success.
• Analyze customer engagement levels to assess risk and execute comprehensive action plans.
• Manage complex customer escalations, leveraging cross-functional teams.
• Mentor junior staff and lead strategic initiatives that build team structure.

Requirements

• Minimum of 5 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
• Strong communication and presentation skills, capable of effectively communicating with senior business professionals.
• Advanced understanding of cybersecurity concepts.
• Strong time management skills, self-motivation, and the ability to work effectively as part of a team.

Culture & Benefits

• 23 days’ holiday plus all national public holidays.
• Additional day off for your birthday.
• Medical insurance.
• Life insurance.
• Employee Assistance Program.