Customer Success Manager

TL;DR

Customer Success Manager: Managing the entire customer lifecycle for mid-market/enterprise clients, fostering long-term partnerships and ensuring retention with an accent on churn mitigation, business reviews, and strategic goal setting. Focus on identifying upselling and cross-selling opportunities, ensuring high-quality service delivery, and proactively managing customer health to prevent churn.

Location: Fully hirify.global, global (work from anywhere)

Salary: $29,840—$67,120 USD annually

Company

hirify.global is a product company providing a global HR platform that enables businesses to recruit, pay, and manage international teams compliantly and with ease.

What you will do

• Manage the entire customer journey, fostering long-term partnerships.
• Set and achieve Success Plans with customers on a regular basis.
• Deliver business reviews in partnership with the sales team.
• Identify and leverage upselling and cross-selling opportunities.
• Act as a trusted advisor on product functionality and ensure high-quality service delivery.
• Monitor customer health to prevent churn and manage escalations.

Requirements

• Strong expertise in the customer lifecycle, with emphasis on customer retention, churn mitigation, and business reviews.
• Successful implementation of Customer Success Plans and goal setting strategies.
• Proven track record of growing and developing customers, understanding client needs and suggesting targeted solutions.
• Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients.
• Deep understanding of different stakeholders in your book of business.
• Fluent written and spoken English, with well-structured communication skills.

Culture & Benefits

• Work from anywhere globally with flexible working hours.
• Flexible paid time off.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options, learning budget, home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.
• Emphasis on life-work balance and asynchronous work culture.

Hiring process

• Profile review and written test.
• Interviews with recruiter, team, and hiring manager.
• Offer and prior employment verification check.