Marketplace Customer Success Manager

TL;DR

Marketplace Customer Success Manager: Managing client accounts to drive engagement, retention, and growth through tailored solutions with an accent on understanding business goals, talent needs, and platform usage. Focus on data-driven insights, account performance monitoring, and cross-functional collaboration to support solution delivery.

Location: Austin, Texas, or Chicago, Illinois. Must be based in the United States

Salary: $80,750 - $105,000 USD

Company

hirify.global Inc. connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled.

What you will do

• Manage a diverse portfolio of client accounts, proactively identifying opportunities to drive engagement, retention, and growth through tailored solutions.
• Partner with clients to understand their business goals, talent needs, and platform usage to co-create success plans that align with strategic priorities.
• Use data-driven insights to monitor account performance, identify trends, and recommend optimization strategies across hiring, spend, and success metrics.
• Collaborate cross-functionally with product, marketing, and operations teams to escalate client feedback and support solution delivery.
• Lead regular client check-ins, QBRs, and strategic conversations, ensuring stakeholders feel heard, supported, and empowered.
• Resolve client issues with urgency and empathy, balancing long-term relationship health with short-term impact.

Requirements

• Proven success managing accounts or client relationships in a high-growth, digital, or marketplace environment.
• Ability to distill complex challenges into actionable plans, communicate with clarity, and influence cross-functional teams.
• Strong comfort with data: analyzing performance metrics, creating reports, and telling compelling stories with numbers.
• Proficiency using AI tools for workflow acceleration, insight generation, or content refinement.
• Curiosity, grit, and a desire to continuously improve processes, relationships, and outcomes.

Culture & Benefits

• Shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide.
• Culture is built on trust, risk-taking, customer focus, and excellence.
• Comprehensive medical coverage for you and your family.
• Unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan.