Enterprise Customer Success Manager (Fintech)

TL;DR

Enterprise Customer Success Manager (Fintech): Driving customer impact for Enterprise accounts through high-touch experience, account management, and ensuring full product adoption and growth opportunities. Focus on maintaining high customer satisfaction, managing critical issues, and collaborating with sales and product teams to exceed retention and growth targets.

Location: San Francisco, CA, United States (Hybrid, 3 days in office). A relocation stipend may be available for those willing to relocate to a hirify.global hub location (including Santiago, Chile).

Salary: $128,000–$151,000 USD

Company

hirify.global is building a data platform to power safe and fair decisions for over 100,000 customers, recognized on Forbes Cloud 100 and a Y Combinator Breakthrough Company.

What you will do

• Own Customer Success responsibilities for 30-40 Enterprise accounts, driving high retention and satisfaction.
• Perform initial onboarding and ongoing training to ensure strong product adoption and engagement.
• Facilitate customer contract renewals and identify new growth opportunities.
• Serve as an income & employment subject matter expert, guiding customers on Truework implementation.
• Perform periodic success reviews to track performance and expand Truework use.
• Serve as the primary interface to manage and resolve critical customer issues.

Requirements

• 3+ years of customer success experience, preferably with a SaaS or financial services product.
• Proven ability to maintain highly valuable, outcome-based relationships with a diverse Enterprise customer base.
• Outstanding multi-task management skills.
• Strong communication skills (written, verbal, presentation) for technical and non-technical audiences.
• Passion for working with customers and deep understanding of Truework Income products.
• Willingness to travel quarterly based on customer and business need.

Culture & Benefits

• Fast-paced and collaborative hybrid work environment (3 days in office).
• Learning and development allowance.
• Competitive cash and equity compensation with opportunities for advancement.
• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy and monthly wellness stipend.