Customer Success Manager (AI, SaaS)

TL;DR

Customer Success Manager (AI, SaaS): Driving customer adoption and growth for an AI infrastructure data streaming engine with an accent on accelerating time to production and ensuring successful outcomes. Focus on acting as a trusted advisor, coordinating internal resources, and facilitating the removal of blockers for customers.

Location: Remote (Global)

Salary: $140,000–$165,000 (U.S. base salary range)

Company

hirify.global is a pioneering AI infrastructure company developing an Agentic Data Plane (ADP) based on a multi-modal data streaming engine to connect AI agents with enterprise data.

What you will do

• Act as a direct liaison between hirify.global and customers, ensuring product adoption and execution of plans.
• Facilitate and coordinate the removal of any blockers to customer adoption and time to value.
• Serve as a trusted hirify.global advisor and advocate, aligning resources (Solutions Architects, Engineering, Product, Support).
• Work comfortably across business, technical, and senior management in customer-facing interactions.

Requirements

• 4+ years of experience in a CSM role at a data-focused tech or SaaS company.
• Strong customer-facing skills and stakeholder management.
• Ability to take ownership for customer adoption by coordinating time to production and identifying growth opportunities.
• Understanding of program, project, and stakeholder management.
• Excellent written and verbal communication skills, able to explain technical and non-technical concepts concisely.
• Experience working in a fast-moving, 100% distributed team.

Nice to have

• Kafka/Streaming experience.
• Experience with large-scale data platforms or complex enterprise software implementation.
• Understanding of data management and networking concepts.
• Experience with SFDC, Grafana, Qlik, or Metabase.
• Knowledge or experience of the MEDDIC sales methodology.

Culture & Benefits

• Work in a 100% remote and globally distributed organization.
• Culture based on trust, transparency, communication, and kindness.
• Opportunity to contribute to a pioneering AI infrastructure category.