Customer Success Manager

TL;DR

Customer Success Manager: Owning and growing a portfolio of high-value customer accounts, driving successful renewals and identifying strategic upsell opportunities. Focus on managing negotiations, building strong executive relationships, and collaborating cross-functionally to ensure customer satisfaction and long-term retention.

Location: Remote, specifically Dublin, Ireland. Candidates must be located in or able to work from a state/province where hirify.global is registered. Visa sponsorship may not be available in certain remote locations.

Salary: €50,000–€70,000

Company

hirify.global specializes in providing APIs for developers to easily integrate email, calendar, and contact management features into their applications, supporting over 100,000 developers globally.

What you will do

• Own high-value customer accounts, ensuring timely renewals and closing upsell opportunities to meet revenue targets.
• Build and execute strategic account plans, mapping stakeholders and defining growth strategies.
• Use data-driven insights to prioritize outreach, detect churn risks, and identify upsell potential.
• Engage decision-makers, champions, and influencers in renewal and upsell conversations.
• Lead end-to-end renewal negotiations, preparing proposals and securing commitments.
• Conduct regular customer check-ins and Quarterly Business Reviews to strengthen relationships and demonstrate ROI.
• Maintain accurate CRM records for activities, forecasts, and pipeline opportunities.
• Collaborate cross-functionally with Sales, Product, Marketing, and Support teams.
• Advocate for customers internally, surfacing feedback to improve satisfaction and adoption.

Requirements

• 5+ years of B2B SaaS experience in customer success, account management, or a quota-carrying customer-facing role.
• Proven track record of meeting or exceeding renewal and expansion sales quotas.
• Demonstrated ability to own and grow a book of business, balancing retention and expansion.
• Strong consultative selling skills and experience managing relationships with technical audiences.
• Excellent written and verbal communication skills, with the ability to clearly articulate value propositions.
• High degree of organization and ownership, managing multiple accounts and priorities simultaneously.
• Experience using CRM tools (e.g., Salesforce, HubSpot) to maintain accurate forecasts.
• Data-driven mindset with the ability to analyze customer health and usage metrics.

Nice to have

• Experience at a SaaS startup, especially in roles focused on revenue retention, renewals, and growth.

Culture & Benefits

• Work with a collaborative, proactive, and results-oriented Customer Success team.
• Opportunity to drive customer value, maximize retention, and uncover growth opportunities.
• Compensation includes a base salary plus a variable component tied to achieving renewal and expansion goals.
• Opportunity to contribute to a dynamic, fast-growing environment.
• The team focuses on ensuring high renewal rates and expanding customer relationships.

Hiring process

• Round 1: 30-minute Google Meet discussion with the Manager, Customer Success.
• Round 2: 60-minute take-home assignment followed by a 60-minute Google Meet panel discussion.
• Round 3: 45-minute Google Meet interviews with 3-4 team members.
• Candidates are encouraged to showcase examples of their work, outlining the "what," "why," and "how" behind their contributions.