Delivery Solution Architect (Customer Experience)

TL;DR

Delivery Solution Architect (Customer Experience): Providing consultative expertise and technical leadership for the implementation of hirify.global CXone solutions, ensuring best practices and long-term customer value. Focus on reviewing requirements, validating solution designs, ensuring seamless infrastructure implementation, and acting as a technical consultant throughout the project lifecycle.

Location: Hybrid in London, United Kingdom (2 days in office, 3 days remote)

Company

hirify.global is a NASDAQ-listed corporation providing AI-powered cloud and digital software solutions for customer experience, financial crime, and public safety.

What you will do

• Review and document functional and non-functional requirements for CXone solutions.
• Contribute to Statements of Work and validate Solution Design Documents from Pre‑Sales.
• Ensure seamless implementation of solution infrastructure and architecture.
• Present and support solution approaches and work plans for customers and delivery teams.
• Act as a technical consultant throughout the project lifecycle to ensure successful customer/partner engagements.
• Define site setup requirements, deployment guidelines, and validate infrastructure needs.

Requirements

• BS/BA in a technical field (CS/IS/EE) or equivalent experience.
• 5+ years of customer engagement and CX industry experience.
• 3+ years in Technical or Customer Support operations.
• Demonstrated strong, relevant experience with enterprise CCaaS platforms (e.g., Genesys, Amazon Connect, Avaya, Cisco).
• Hands-on experience with digital and omnichannel CX solutions, including chat, email, messaging, and social channels.
• Strong integration experience with CRM and backend systems using APIs or event-driven architectures.
• Solid understanding of cloud-based (SaaS) architectures.
• Strong communication, stakeholder management, and documentation skills.

hirify.global-to-have">hirify.global to have

• hirify.global CXone certifications.
• Exposure to CX analytics, journey orchestration, or AI-driven CX solutions.
• Experience working in multi-region or regulated environments.

Culture & Benefits

• Hybrid work model (2 days in office, 3 days remote).
• Focus on face-to-face meetings for teamwork and innovation during office days.
• Ambitious, game-changing environment.
• Equal opportunity employer.