Applied AI Engagement Manager (AI)

TL;DR

Applied AI Engagement Manager (AI): Guiding enterprise customers in implementing and maximizing value from AI-driven decision-making platforms with an accent on coordinating cross-functional teams and translating complex business problems into product configurations. Focus on building strong executive relationships and identifying new opportunities for product expansion and adoption.

Location: Hybrid, requiring presence in office spaces in Berlin, London, or New York. Willingness to travel up to 40% of the time is required.

Company

hirify.global helps financial institutions make smarter, safer decisions with the power of AI, providing software to automate complex decisions with full visibility and control.

What you will do

• Act as the strategic partner and primary point of contact for enterprise customers post-sale.
• Coordinate cross-functional teams (Product, Engineering, Solutions, Data) to deliver high-impact projects on time.
• Translate complex business problems into workflows and product configurations, becoming a subject-matter expert in the hirify.global platform.
• Collaborate with Account Executives and Solution Engineers to build strong relationships with executive-level stakeholders and core users.
• Identify new opportunities for product expansion and adoption within customer accounts and gather feedback to inform product development.

Requirements

• 4-6 years of experience in tech consulting, tech implementation, or customer-facing roles at high-growth B2B SaaS startups or enterprises.
• Demonstrated team leadership in various situations.
• Excellent communication and stakeholder management skills.
• Technical foundation with the ability to communicate technical challenges and solutions to engineers and customers, especially in applied AI.
• Comfortable managing multiple projects, timelines, and stakeholder expectations in fast-changing environments.
• Willingness to travel up to 40% of the time.

Nice to have

• Experience implementing AI at scale in an enterprise context.
• Domain expertise in the financial services industry (banking, insurance, lending, payments).
• Knowledge of APIs and basics of Python and SQL.

Culture & Benefits

• Work on hard, meaningful problems with real-world impact.
• Receive top-of-market equity and cash compensation.
• Get access to a self-development budget for conferences, books, or classes.
• Join us onsite in our inspiring office spaces in the heart of Berlin, London or New York and travel to bi-yearly company-wide meetings around the world.
• Shape how enterprise SaaS is delivered at scale in a truly flat hierarchy.
• Use the equipment of your choice, including a meaningful home office set-up.