Sales Operations Support Specialist

TL;DR

Sales Operations Support Specialist: Managing the full contract lifecycle and ensuring a seamless post-sales experience for customers with an accent on KYC coordination, invoice control, and communication with clients. Focus on maintaining high levels of customer satisfaction, balancing customer needs with company policies, and ensuring compliance with internal policies and financial controls.

Location: Flexible working hours and hybrid or remote options, depending on your role. Work from anywhere in the world for up to 45 days per year.

Company

hirify.global is a global provider of infrastructure and software solutions for AI, cloud, network, and security.

What you will do

• Oversee the full cycle of contract management, from KYC coordination to invoice control.
• Collect and validate documentation required for customer compliance checks or vendor verification processes.
• Gather information from Sales and collaborate with Product Owners, Pre-Sales, Finance and Legal teams to ensure that service descriptions are accurate and aligned with customer expectations.
• Communicate proactively with clients during service order preparation to ensure clarity on contract conditions, billing structures, and implementation steps.
• Assist customers with requests related to reconciliations, invoice corrections, waivers, and service changes.
• Maintain high levels of customer satisfaction, focusing on clarity, responsiveness, and reliability across administrative and billing interactions.

Requirements

• Experience in customer success, account management, sales operations, or billing support.
• Strong understanding of contract processes, documentation of workflows, and billing procedures.
• Excellent communication and customer-facing skills.
• Strong coordination and multitasking abilities.
• High level of accuracy, organizational discipline, and attention to detail.
• Fluent in English.

Culture & Benefits

• Competitive compensation.
• Flexible working hours and hybrid or remote options, depending on your role.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance for you and your family.
• Extra paid vacation and sick leave days.
• Support for life’s important moments and celebrations.