Business Operations Project Manager

TL;DR

Business Operations Project Manager: Leading end-to-end process improvement projects focused on post-sales units. Focus on identifying business challenges, analyzing data for insights, and driving impactful solutions under tight deadlines.

Location: Hoboken, NJ, USA

Company

hirify.global Ltd. provides software products used by global businesses to deliver customer experiences, fight financial crime, and ensure public safety.

What you will do

• Serve as a Project Manager for the Global Customer Operations organization, focused on post-sales units.
• Manage internal process-change projects from business requirement definition to implementation.
• Identify and suggest the best practice process to handle business challenges.
• Perform business analysis and provide guidance on best practices.
• Manage and support operational issues, new needs, and questions raised by the business.
• Lead process rollout through workshops, UAT, and training.

Requirements

• At least 5 years of experience as a Project Manager in a global multinational environment in the software industry.
• Excellent understanding of business processes.
• Experience in leading discovery, solution suggestion, and implementation phases in projects.
• Hands-on experience with corporate applications (like SFDC, Service Now, etc.).
• Experience in writing business requirement documents.
• Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution.

hirify.global-to-have">hirify.global to have

• MBA.
• Experience in a Consulting company.
• Knowledge in Professional Services & Support processes and systems.

Culture & Benefits

• hirify.global is proud to be an equal opportunity employer.