Strategic Account Manager (Crypto)

TL;DR

Strategic Account Manager (Crypto): Driving activation, adoption, and expansion for high-potential customers in the crypto payments space with an accent on relationship management, performance tracking, and growth strategy. Focus on solving complex problems, influencing across teams, and turning infrastructure into real business impact for long-term growth.

Location: Remote (United States)

Company

hirify.global is building the infrastructure to make crypto payments reliable, useful, and ubiquitous, backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures.

What you will do

• Own a portfolio of high-potential accounts, leading relationship management, performance tracking, and growth strategy.
• Drive customer activation and adoption by removing onboarding blockers and coordinating internal teams.
• Build and manage success plans, run MBRs/QBRs, track performance against goals, and proactively identify risk.
• Identify and execute growth opportunities across transaction volume, new use cases, products, and merchant or end-user activation.
• Own renewals and support commercial negotiations, including pricing and contract terms.
• Partner with Engineering, Product, and Support to resolve issues and ensure customers consistently realize value from hirify.global.
• Share customer feedback and market insights with Product and GTM teams to inform roadmap and strategy.
• Travel up to 25% to meet customers and represent hirify.global at industry events.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5+ years in strategic account management or customer-facing roles within payments, fintech, or crypto.
• Deep understanding of payment networks, APIs, and integration workflows.
• Proven track record of driving customer activation, expansion, and renewals across a portfolio.
• Commercially savvy, comfortable leading pricing discussions, contract negotiations, and revenue-focused conversations.
• Clear, confident communicator who builds trust with both technical and business stakeholders.
• Data-driven and highly organized, with the ability to manage multiple priorities and focus on what drives the most impact.
• Work from the United States is required.

Nice to have

• Experience with crypto or stablecoins.
• Builder mindset, excited to create scalable processes, playbooks, and better ways of working.

Culture & Benefits

• Competitive salary and equity package.
• Comprehensive health coverage for you and your family.
• Unlimited PTO to recharge and perform at your best.
• Dedicated budget for courses, conferences, and certifications for professional growth.
• Remote-friendly approach with top-tier tools and equipment provided.
• Opportunity to work on complex, meaningful problems in a fast-paced, collaborative environment.