Account Manager (Fintech)

TL;DR

Account Manager (Fintech): Managing and growing key client relationships for a payment infrastructure platform with an accent on driving customer success, increasing account value, and ensuring long-term retention. Focus on developing account growth strategies, leading contract renewals, and proactively resolving customer challenges.

Location: Hybrid in London

Company

hirify.global provides modern payment infrastructure unifying banks and blockchains, enabling businesses to send, receive, and convert stablecoin payments.

What you will do

• Act as a trusted advisor to clients and ensure their success with products and services.
• Develop and execute account growth strategies, identifying upsell and cross-sell opportunities.
• Maintain and strengthen customer relationships, leading contract renewals and negotiations.
• Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction.
• Proactively identify and resolve customer challenges and ensure swift issue resolution.
• Analyze account performance data and stay updated on industry trends.

Requirements

• Proven experience in account management or customer success within Payments or FinTech is required.
• Deep understanding of crypto, blockchain, stablecoins, or digital assets is essential.
• Strong track record of managing and growing enterprise-level accounts.
• Exceptional relationship management, negotiation, and communication skills.
• Strategic mindset with a history of driving revenue growth.
• Strong analytical skills and experience improving processes through AI and automation.

Culture & Benefits

• Fair and competitive salary with meaningful ownership through our employee option scheme.
• Flexible working hours with a hybrid model.
• Culture built on passionate, growth-minded people.
• Flexible approach to holiday.
• Opportunities to travel to our offices around the world.
• Open and creative environment to help define the future of hirify.global.