Retention Account Manager (Fintech)

TL;DR

Retention Account Manager (Fintech): Partnering with SMB business owners to drive retention and reduce churn within the Square ecosystem, with an accent on leveraging product knowledge and negotiation to convert challenging situations into growth opportunities. Focus on deploying retention strategies, addressing competitive threats, and optimizing long-term client partnerships.

Location: Remote (United States)

Salary: $108,212.00–$202,800.00 USD (depending on location zone)

Company

hirify.global builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

• Retain a multi-million dollar client base.
• Understand SMB customer needs across all verticals.
• Deploy retention strategies to mitigate churn and increase contract adoption.
• Strategically address customer concerns and competitive threats.
• Help evolve retention motion through insights on product, operational, and competitive gaps.
• Work with Sales, Support, Product, and Analytics teams to future-proof retention strategies.

Requirements

• Must be based in the United States.
• 5+ years experience in Sales, Account Management, or a related field.
• Experience discovering and closing both retention & growth opportunities.
• Experience successfully managing a pipeline to achieve revenue targets.
• Excellent negotiation & financial literacy skills.
• Excellent storytelling & vision setting skills.
• Excellent organizational, analytical, written, and verbal communication skills.

Culture & Benefits

• Empowering employees to do their best work while building the life they want.
• Offers remote work flexibility.
• Comprehensive medical insurance and retirement savings plans.
• Flexible time off and modern family planning benefits.
• Committed to an inclusive interview experience and providing reasonable accommodations to disabled applicants.