Senior Client Success Manager/Account Manager (Fintech/Crypto)

TL;DR

Senior Client Success Manager/Account Manager (Fintech/Crypto): Managing VIP and strategic accounts for a crypto and fintech platform with an accent on retention, expansion, and revenue growth. Focus on identifying upsell/cross-sell opportunities and acting as a trusted advisor to senior client stakeholders.

Location: Remote or Hybrid in Europe / UAE

Company

hirify.global is a fast-growing crypto and fintech platform based in Limassol, Cyprus, reshaping how users interact with digital assets and financial services.

What you will do

• Manage VIP and strategic client accounts.
• Drive retention, expansion, and revenue growth within your assigned portfolio.
• Act as a trusted advisor to senior client stakeholders.
• Identify and execute upsell and cross-sell opportunities.
• Lead quarterly business reviews (QBRs) and coordinate internal resources for VIP clients.
• Act as an escalation owner for high-impact issues.

Requirements

• 5+ years experience managing enterprise or VIP accounts.
• Strong commercial and relationship-management skills.
• Background in fintech, payments, or regulated environments is required.
• Proven experience driving net revenue retention (NRR) and expansion.
• Comfortable engaging with senior stakeholders.
• Highly proactive and ownership-driven approach.

Culture & Benefits

• Competitive remuneration package.
• Mostly flexible working schedule.
• Training on the job with opportunities for career growth.
• Hardware & software allowance or equipment provided.
• Medical group insurance.
• Regular team events and activities.
• Unlimited daily snacks and coffee.