Senior Professional Services Engineer

TL;DR

Senior Professional Services Engineer: Engaging customers in a consultative capacity and providing specialized expertise around hirify.global products, the contact center industry, and other contact center ecosystem topics. Focus on managing customer expectations and satisfaction, configuring hirify.global products based on best practices and customer requirements.

Location: USA - Remote

Company

hirify.global Ltd. software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations.

What you will do

• Provide staff-level technical configuration and programming as required.
• Provide process, data, and object modeling in a variety of application and database environments.
• Provide database design, development, and enhancement.
• Serve in a project manager capacity, managing end-to-end system lifecycle development of small to large-scale projects.
• Develop costing proposals for projects, perform risk analysis, and manage change control.
• Assist with the development of client information management standards and evaluation of technology trends.

Requirements

• BS/BA in a technical or business field, or equivalent work experience.
• 4+ years of professional experience.
• Broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
• Deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
• Professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
• Deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases.

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• Prior consulting experience.

Culture & Benefits

• hirify.global is an equal opportunity employer.