Manager, Relationship Managers (AI Customer Service)

TL;DR

Manager, Relationship Managers (AI Customer Service): Leading and developing a team of Small Business Relationship Managers, focusing on retaining and expanding the customer base by positioning AI-powered capabilities. Focus on coaching early-career sales talent, driving sales rigor, and ensuring adoption translates into meaningful business outcomes for customers.

Location: Hybrid in Chicago, Illinois. Employees are expected to be in the office at least three days per week.

Salary: OTE range for candidates within the Greater Chicago Area is $247,900 - $296,055.

Company

hirify.global is an AI Customer Service company focused on helping businesses provide incredible customer experiences with its AI agent Fin and the hirify.global Customer Service Suite.

What you will do

• Hire, onboard, and coach Relationship Managers for the Small Business / Scale segment.
• Develop reps into strong consultative sellers who can confidently position AI-powered capabilities.
• Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation.
• Establish strong forecasting discipline, deal inspection, and operational rigor.
• Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates hirify.global.
• Partner cross-functionally with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes.

Requirements

• 2 years Sales Management experience.
• Experience selling SaaS solutions in a quota-carrying environment.
• Experience managing and developing revenue-owning individual contributors.
• Strong coaching and talent development skills, particularly with early-career sellers.
• Demonstrated ability to forecast, inspect deals, and operate with rigor at scale.
• Comfort leading teams through change in a fast-moving environment.

Nice to have

• Experience in Small Business, Scale, or Commercial sales motions.
• Exposure to selling technical or AI-enabled products.
• Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message).

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy and Paid Parental Leave Program.
• 401k plan & match.
• Hybrid working policy requiring employees to be in the office at least three days per week.
• Culture of curiosity, learning, and continuous improvement.
• Commitment to diversity and Equal Employment Opportunity.