Implementations Manager (HR Technology)

TL;DR

Implementations Manager (HR Technology): Guiding new customers through onboarding and integrating hirify.global into their recruitment tech-stack with an accent on seamless launches, technical integration, and proactive communication. Focus on developing scalable onboarding processes, troubleshooting integrated systems, and driving early adoption.

Location: Remote, with a strong preference for candidates in the Eastern time zone.

Company

hirify.global is a high-growth, Series B software company that created the Interview Intelligence category, helping leading companies build exceptional teams.

What you will do

• Guide clients through the onboarding process, integrating hirify.global into their recruitment tech-stack.
• Develop and manage comprehensive project plans, coordinating with cross-functional teams to mitigate risks.
• Configure and tailor hirify.global solutions to client needs, collaborating with internal teams to solve problems.
• Serve as the primary point of contact for customer integration projects with customers and external partners.
• Partner with customers to drive early adoption of hirify.global, consulting on change management best practices.
• Design and document scalable onboarding procedures, creating reusable resources such as videos, decks, and guides.

Requirements

• 3+ years in project management with a proven track record of customer onboarding delivery for enterprise customers in the HR Technology space.
• Expertise with recruiting systems, processes, and integration troubleshooting.
• Experience in customer onboarding, driving adoption for customer end-users.
• Strong systems thinking to consider the ecosystem when facing problems.
• Ability to create and maintain detailed project documentation.
• Skill in developing and delivering training materials and resources (explainer videos, decks).

Culture & Benefits

• Work for a category-creating, high-growth, Series B software company with a mission to give everyone the hiring experience they deserve.
• Transform how many of the world’s leading companies, including Canva, OpenAI, and Fortune 500, build exceptional teams.
• Opportunity to innovate and define scaled processes, systems, and experiences for different customer segments.
• Foster a builder-mindset that can both develop and deliver.
• Collaborate closely with the Product team and act as a critical bridge between customer and product.