Client & Sales Support Engineer (German)

TL;DR

Client & Sales Support Engineer (German): Supporting the Sales Engineering organization by driving customer product feature adoption and managing customer product lifecycles with an accent on configuration validation, solution design, and technical guidance. Focus on proactively resolving support cases, providing tailored performance solutions, and maintaining strong client relationships.

Location: Required presence in Prague office with home office options.

Company

hirify.global is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society.

What you will do

• Support internal teams and customers with configuration validation, solution design, and technical guidance during pre-sales and post-sales phases.
• Assist in creating sales plays and lifecycle management processes through data collection and analysis.
• Deliver product presentations and consult on hardware/software upgrades to enhance customer systems.
• Participate in account planning and expansion of product portfolios with existing customers.
• Lead simple solution designs and support system configurations, feature adoption, and demos.
• Ensure high customer satisfaction by proactively resolving support cases and providing tailored performance solutions.

Requirements

• 1–2 years of experience in the technology industry or a similar field.
• Strong customer interaction skills and high-volume phone presence.
• Passion for technology, quick learning ability for new systems, and capability to deliver technical product and architecture presentations.
• Strong critical thinking, problem-solving, and data analysis abilities.
• Self-motivated, proactive, and capable of working independently while managing multiple tasks.
• English and German language (fluent).

Nice to have

• Comfortable using tools like Salesforce.com.
• Knowledge of storage architectures (FC, iSCSI, NAS, etc.), VMware, Windows, UNIX, and network environments.

Culture & Benefits

• Supportive environment for personal growth, including help with certifications and access to international know-how and career opportunities.
• Flexible work culture based on trust — relaxed hours and home office options.
• Commitment to social impact through volunteering initiatives.
• A wide range of employee perks: meal vouchers, Multisport card, birthday day off, free office gym access, and monthly company breakfasts.