Enterprise Account Manager (SaaS)

TL;DR

Enterprise Account Manager (SaaS): Fostering long-term relationships with hirify.global's largest and most strategic customers in the US and Canada, driving growth, and ensuring customer satisfaction with an accent on identifying expansion opportunities, reducing churn, and ensuring continued value realization. Focus on building strong relationships from the operational level to C-suite, meeting sales targets, and leveraging data-driven insights to inform strategy.

Location: Hybrid (3 days in Toronto office, 2 days remote). Must possess the legal right to work in Canada.

Salary: $85,000–$105,000 CAD annual base + performance bonuses.

Company

hirify.global is a rapidly scaling SaaS unicorn at the forefront of the order management industry, redefining how restaurants and retailers connect with their customers globally through an API-first platform.

What you will do

• Drive net revenue retention (NRR) by proactively identifying expansion opportunities and reducing churn.
• Serve as the primary point of contact for enterprise customers, building strong relationships up to C-suite executives.
• Consistently meet or exceed sales targets by strategically positioning hirify.global’s offerings within existing accounts.
• Ensure customers are leveraging the full suite of hirify.global’s features, providing training and best practices.
• Analyze customer usage data to identify trends, risks, and opportunities, informing strategic conversations.
• Collaborate cross-functionally with Customer Success, Sales, Product, Marketing, and Support teams to advocate for customer needs.

Requirements

• 3+ years of experience in Account Management, Customer Success, or a related role within SaaS or restaurant technology.
• Proven ability to manage complex client relationships and drive growth and retention.
• Strong relationship-building skills to engage stakeholders at all levels.
• Understanding of order management, restaurant technology, POS systems, APIs, and third-party delivery services.
• Data-driven mindset with experience using customer insights and analytics tools.
• Exceptional written and verbal communication skills, able to articulate complex ideas persuasively.
• Fluency in English is required, with strong written and verbal communication skills being essential.
• Applicants must possess the legal right to work in Canada.

Nice to have

• Spanish language skills.

Culture & Benefits

• Dedicated learning budget to help expand skills and knowledge.
• Opportunity to contribute to tackling significant challenges in the global tech industry.
• Immerse yourself in a culture of continuous innovation with weekly releases and new features.
• Collaborate with a diverse, international team that values transparency and multiple perspectives.
• Join a rapidly scaling SaaS unicorn at the forefront of the order management industry.
• Enjoy regionally tailored compensation and benefits packages reflecting unique market needs.

Hiring process

• An Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications.