Intermediate Customer Account Manager (AI)

TL;DR

Intermediate Customer Account Manager (AI): Managing and retaining hirify.global customers to maximize product adoption and prevent churn with an accent on driving revenue opportunities, re-engaging users, and leading product adoption sessions. Focus on understanding product usage data, customer personas, and leveraging AI-powered solutions to ensure customer value and satisfaction.

Location: Hybrid in Burnaby or Toronto, Canada (min. twice per week in office).

Salary: $76,500–$103,500 CAD

Company

hirify.global is a global leader in legal AI technology, empowering legal professionals and law firms to work smarter, faster, and more securely.

What you will do

• Impact KPIs such as proactive churn prevention, adoption, expansion, and customer retention.
• Proactively call customers to ensure they are receiving value from hirify.global and re-engage usage.
• Identify, act upon, and drive revenue opportunities, providing analysis on conversion success.
• Lead individual and group strategy/training sessions to drive Product Adoption.
• Become an expert in hirify.global’s suite of products, especially AI-powered solutions, and understand common customer workflows.
• Share feedback with the Product organization to ensure customer-centric building.

Requirements

• 2+ years of Customer Success/Service/Support experience.
• 2+ years in an account manager or similar function.
• Sales experience and experience working closely with Sales organizations.
• A keen interest in improving your craft by using AI.
• SaaS experience.
• Must be based in Burnaby or Toronto, Canada.

Nice to have

• Experience in legal technology or legal background.
• Salesforce experience.
• Experience working with generative AI tools.

Culture & Benefits

• Competitive, equitable salary with top-tier health, dental, and vision insurance.
• Hybrid work environment with flexible time off (encouraged 20 days off per year).
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• hirify.globalversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.
• Dedicated to diversity, equity, and inclusion, fostering an inclusive environment.
• Accessibility accommodations during the recruitment process.