VP, Customer Experience Solutions (AI)

TL;DR

VP, Customer Experience Solutions (AI): Leading hirify.global Germany’s customer experience service line with an accent on creating AI-native, data-driven digital products and services. Focus on designing adaptive, personalized experiences through data and AI, driving client impact and thought leadership.

Location: Hybrid in Germany (Berlin, Munich, Stuttgart)

Company

hirify.global is a leading digital consultancy helping organizations unlock new value by combining data, AI, design, and strategy, with an 800+ person community across Europe.

What you will do

• Shape and evolve customer experience services, embedding data, AI, and personalization into design.
• Lead customer experience engagements, designing and building AI-driven digital products and services.
• Translate customer and business needs into scalable experience architectures and product roadmaps.
• Lead multidisciplinary teams across design, product, data, and engineering.
• Champion hirify.global’s perspective on AI-enabled customer experience and support sales growth.
• Contribute to external thought leadership through talks, writing, and community engagement.

Requirements

• Strong leadership background in customer experience, digital product, or service design within complex organizations or consulting.
• Proven experience leading end-to-end digital products or services from discovery to continuous improvement.
• Solid understanding of how data and AI shape modern customer experiences (personalization, recommendation systems, experimentation).
• Experience working with cross-functional teams combining design, product management, data, and engineering.
• Familiarity with modern digital product architectures and design systems.
• Understanding of responsible and ethical use of data and AI in customer-facing products.
• Excellent communication and storytelling skills, able to articulate complex experience, data, and AI concepts.

Nice to have

• Curiosity and learning mindset, with an interest in emerging experience paradigms, AI-native products, and new interaction models.

Culture & Benefits

• Work with a leading digital consultancy across Europe with global impact.
• Take ownership of a key role in a fast-growing, agile organization.
• Join a team built on trust, transparency, and continuous improvement.
• Benefit package including sports sponsorship, health and mobility benefits, choice of laptop, and company phone for private use.
• Freedom to influence how the team works and evolves, with a focus on well-being and diversity.

Hiring process

• Submit application (CV, few lines about yourself, optional LinkedIn/GitHub/portfolio).
• Two interviews to get to know each other, discuss role, experience, and expectations.
• Prepare a case presentation.
• Reference calls.